What products does Dr. Baker manufacture?

Dr. Baker manufactures professional bakery, pastry, and confectionery ingredients including whipping creams, chocolate spreads and compounds, fruit fillings, glazes, cake and bakery mixes, sugar paste, and stabilizers.

Does Dr. Baker export internationally?

Yes. Dr.Baker is BRCGS, FSSC 22000 and Halal certified and has exported to 18 countries across the Middle East, the Gulf, Africa and Canada.

Return and Refund Policy

Last updated: 30 October 2026

This policy explains your rights to cancel an order and to exchange, return and get a refund for products you buy from the online shop at dr-baker.com. It follows the Consumer Protection Law No. 181 of 2018 and its executive regulations, and matches our Terms and Conditions.

1. Who we are

The seller is: Dr.Baker, an Egyptian limited liability company, Commercial Registry No. 4535 (Gamasa Investment Commercial Registry Office), Unified Registry No. 11090 02000 04535, Tax Registration No. 753-611-961, head office: Al-Sananiya, Old Ras El Bar Road, opposite the power station, Damietta Markaz, Damietta.

2. Cancellation before shipping

You can cancel an order free of charge at any time before it is shipped by contacting us. If you have paid, we refund the full amount.

3. Food and perishable products

Our products are food products. For hygiene and food-safety reasons, food and perishable products cannot be returned or exchanged after delivery unless they are damaged, spoiled, wrong or not as described (see the next section). This follows the perishable-goods exception in the Consumer Protection Law.

4. Damaged, wrong or non-conforming products

You are entitled to a replacement or a full refund if the product you receive is:

damaged, spoiled or unfit for consumption on delivery;
different from what you ordered, or incomplete;
not as described on the website.

Tell us within 14 days of receipt, with a photo of the product and the order number, and keep the product and its packaging where possible. This is the same period stated in our Terms and Conditions. After checking, we replace the product at no cost or refund its full value, and we bear the cost of returning a defective or wrong product.

5. Non-perishable products

You can exchange or return non-perishable products within 14 days of receipt if they are unused and in their original condition, in line with the Consumer Protection Law.

6. Business and export orders

Business and export orders follow the quotation or contract, including the period for reporting defects or shortages and how exchanges or refunds are made. If the quotation or contract sets no period, tell us immediately on receipt and before using the product.

7. Refund method

Approved refunds are made to the original payment method or by bank transfer to your account.

8. How to ask for an exchange or return

Nothing above limits any right you have under the Consumer Protection Law No. 181 of 2018. You may also complain to the Consumer Protection Agency.

9. Contact

Dr.Baker — Al-Sananiya, Old Ras El Bar Road, opposite the power station, Damietta Markaz, Damietta. Phone and WhatsApp +20 115 122 2223.